Cancellation prior to dispatch

You may cancel your order prior to dispatch and receive a full refund.

Cancellation after dispatch but before delivery

If you decide to cancel an order after the products have been despatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those products.

Cancellation after receipt of your order

You may return any delivered products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing via email or post within 7 working days of delivery.

If you are returning a product for any reason, except damage or manufacturer defect, you must pay the costs of returning the products to us or our suppliers. On request, we will collect the products from you, but the cost of this will be charged to you and we may deduct this from the refund. We also reserve the right to charge the original delivery charge.

If:

• the Product delivered is not what you ordered, or does not correspond with its description
• the Product delivered is not of a satisfactory quality
• the Product arrives damaged or faulty

And you have notified us within 7 working days, we may replace the item or affected parts or you may cancel the order and receive a full refund. You will not be charged for the costs of returning the product.

If a product arrives in a damaged condition you must make a note on the carriers delivery note where possible and inform us within 7 working days of the delivery.

We will not accept returns or cancellations if the products have been altered in any way.

While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. If products were delivered flat packed they must be returned in the same way. Care must be taken to ensure the return products are packed well to avoid damage or loss of parts in transit.

Refunds

Refunds will be processed within 30 days.

Where exchange rates of currency are involved, the refund will be made in £GBP at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund.